01 / ENGAGEMENT
Define the scope
Share your research objective, audience, location and timeline.
AUDIT / ROPTS
Mystery Audit & Customer Experience
See what your customers see.
PEOPLE / PLACE / CONTEXT
Understand the context behind the response.
Bring people, places and everyday experience into the study. Scope the audience, method and evidence requirements with the research team.
Mystery Shopping
Mystery Visits
Mystery Calling
BUILT AROUND YOUR QUESTIONS
From an objective to an actionable study.
Define the audience, geography, scope and intended decisions with our team. We shape the engagement around what you need to understand.
01
Mystery Shopping
02
Mystery Visits
03
Mystery Calling
04
Mystery Customer Research
05
Service Quality Audit
06
Staff Behaviour Assessment
07
SOP Compliance
08
Customer Experience Audit
09
Customer Journey Audit
10
NPS
11
CSAT
12
Complaint Analysis
02 / ENGAGEMENT
Agree the method
Set deliverables, sampling, validation and reporting expectations.
03 / ENGAGEMENT
Deliver with context
Review findings alongside evidence, limitations and next steps.
CONNECTED CAPABILITIES
Build a broader perspective.
AUDIT
Brand, Retail & Channel Audit
Bring your on-ground brand experience into focus.
Explore capability →AUDIT
Advertising & Media Audit
Know where your campaign stands.
Explore capability →AUDIT
Ground Intelligence & Verification
When digital data isn't enough, ROPTS goes to the ground.
Explore capability →GROUND TRUTH / PRACTICAL INTELLIGENCE
See what your customers see.
Link experience, evidence and operational context. Discuss the locations, touchpoints and verification standards that matter to your brief.
What would you like to verify?
Customer experience · brand visibility · channel execution · location evidence
Shape an audit brief →LET’S MOVE FROM QUESTIONS TO CLARITY
Your next decision.
Backed by better evidence.
Tell us what you need to understand. We’ll help shape the approach.